In the modern dealership environment, the Business Development Center (BDC) is no longer just a call-and-schedule department—it’s a technology-driven powerhouse that drives new and used vehicle sales, captures service revenue,…
In today’s fast-evolving automotive industry, the path from lead generation to a completed sale is no longer linear. Customers now explore options online, compare prices, read reviews, and contact multiple…
In today’s fast-paced automotive industry, Business Development Centers (BDCs) play a crucial role in maintaining customer relationships and increasing sales opportunities. However, the effectiveness of a BDC largely depends on…
In today’s fiercely competitive automotive industry, maintaining high performance standards is not just a goal—it’s a necessity for growth. Dealerships that focus on clearly defined benchmarks, strategic operations, and continuous…
The automotive industry is constantly evolving, and to stay competitive, dealerships need to ensure their Business Development Center (BDC) teams are highly skilled and effective. Mark Gilbert, CEO of Automotive…
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